black and brown leather padded tub sofa

"As pessoas vão esquecer o que você disse, vão esquecer o que você fez, mas nunca esquecerão como você as fez sentir"

Maya Angelou

Desenvolva equipes engajadas para experiências memoráveis.

Cultura

Construa uma cultura de encantamento e torne o engajamento do seu time cada vez mais forte

Uma cultura de engajamento e eficiência começa com lideres preparados

A experiência do cliente começa nos detalhes

Liderança
Atendimento ao Cliente

Transformando cultura e atendimento em experiências únicas

A L35 nasce da experiência prática e da paixão pelo desenvolvimento humano.

À frente da consultoria está Leandro de Moura, especialista em Treinamento e Desenvolvimento, com mais de uma década de atuação na construção de soluções educacionais para grandes organizações, liderando programas de liderança, sucessão, atendimento ao cliente, cultura organizacional e trilhas de aprendizagem presenciais e digitais.

Como parte de sua constante atualização, participou da imersão internacional “Estratégia da Magia”, em Orlando (EUA), vivenciando na prática como empresas mundialmente admiradas como Disney, Apple e Cirque du Soleil constroem culturas de engajamento, excelência em liderança e encantamento do cliente.

A L35 acredita que desenvolvimento só faz sentido quando gera consciência, movimento e transformação real no dia a dia. Por isso, cada projeto é construído de forma personalizada, com linguagem próxima, metodologias ativas e foco em comportamento, liderança humanizada e encantamento do cliente.

Treinamentos Corporativos Eficazes

Transforme sua equipe com treinamentos que encantam e engajam seus clientes de forma única.

Encantamento do Cliente
A large group of people are gathered in a conference room for a 'Sensitivity Training' session. Most attendees are wearing face masks. The room is decorated with chandeliers and a large screen displaying the title of the seminar. Attendees are dressed in various colorful garments.
A large group of people are gathered in a conference room for a 'Sensitivity Training' session. Most attendees are wearing face masks. The room is decorated with chandeliers and a large screen displaying the title of the seminar. Attendees are dressed in various colorful garments.

Desenvolvemos equipes preparadas para oferecer experiências memoráveis aos seus clientes.

A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.
A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.
A group of people are gathered in a conference room, engaged in a UX training session. Two women are seated at a table with laptops, participating in the training. A large poster on the wall advertises UX Indonesia and a UX training series. Papers with diagrams are taped to the wall, and various electronic devices and cups are on the table.
A group of people are gathered in a conference room, engaged in a UX training session. Two women are seated at a table with laptops, participating in the training. A large poster on the wall advertises UX Indonesia and a UX training series. Papers with diagrams are taped to the wall, and various electronic devices and cups are on the table.
Engajamento e Confiança

Capacite sua equipe para criar conexões significativas e duradouras com os clientes.

Treinamentos Personalizados e Eficazes

Experiências Únicas
woman wearing yellow long-sleeved dress under white clouds and blue sky during daytime

O treinamento da l35 transformou nossa equipe, proporcionando um atendimento ao cliente excepcional e memorável.

João Silva

A person is standing on a stage holding a microphone, speaking in front of a large banner. The setting appears to be a formal training or seminar event. The banner contains text about 'Training Andalasian Character' and shows some logos, emphasizing educational or character-building themes. The decor includes wooden paneling and green and white elements.
A person is standing on a stage holding a microphone, speaking in front of a large banner. The setting appears to be a formal training or seminar event. The banner contains text about 'Training Andalasian Character' and shows some logos, emphasizing educational or character-building themes. The decor includes wooden paneling and green and white elements.

A l35 nos ajudou a encantar nossos clientes, aumentando a satisfação e o engajamento da equipe.

Maria Costa

A large group of people, consisting of both men and women, are gathered in a room. Some are sitting on chairs while others are standing around them. The room seems to be set up for a professional training or workshop, as indicated by a banner in the background. The environment appears formal, with a presentation screen and tables with documents and water bottles.
A large group of people, consisting of both men and women, are gathered in a room. Some are sitting on chairs while others are standing around them. The room seems to be set up for a professional training or workshop, as indicated by a banner in the background. The environment appears formal, with a presentation screen and tables with documents and water bottles.
★★★★★
★★★★★
A room with several people seated in folding chairs, attentively facing a presentation area. The environment is professional, likely a seminar or workshop, with 'Product School' illuminated on a wall. Some attendees are taking notes, and a few people are standing, possibly facilitating the event.
A room with several people seated in folding chairs, attentively facing a presentation area. The environment is professional, likely a seminar or workshop, with 'Product School' illuminated on a wall. Some attendees are taking notes, and a few people are standing, possibly facilitating the event.

Galeria

Explore experiências únicas que transformam o atendimento ao cliente.

A large conference room filled with people seated in rows, facing a stage with a presenter and several large screens displaying presentations. The lighting has a warm orange hue illuminating the walls, creating a professional and engaging atmosphere.
A large conference room filled with people seated in rows, facing a stage with a presenter and several large screens displaying presentations. The lighting has a warm orange hue illuminating the walls, creating a professional and engaging atmosphere.
A group of people standing in a well-lit room, appearing attentive and engaged, with some smiling and raising their fists. The setting resembles a conference or seminar, with tables, chairs, and a projector visible in the foreground. Banners with text in a foreign language are displayed on the walls.
A group of people standing in a well-lit room, appearing attentive and engaged, with some smiling and raising their fists. The setting resembles a conference or seminar, with tables, chairs, and a projector visible in the foreground. Banners with text in a foreign language are displayed on the walls.
A group of people is seated in a bright room, focusing on a presentation or speaker. They appear engaged and slightly amused. The setting suggests a classroom or workshop environment. The individuals present are casually dressed and are taking notes.
A group of people is seated in a bright room, focusing on a presentation or speaker. They appear engaged and slightly amused. The setting suggests a classroom or workshop environment. The individuals present are casually dressed and are taking notes.
Atendimento

Transformamos o atendimento em experiências memoráveis.

Treinamento

Engajamento

contato@l35.com.br

+55 11 99534-4003

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